Refund policy

1. Returns and refunds after the Cake and/or Baked Good has been delivered to you. Once your Order has been delivered to you, the contract has been completed. Since our products are perishable goods, you are not entitled to return your Order to us, and we are not obliged to offer you a refund.

However, if you experience any issues with our Cakes and Baked Goods, we invite you to bring this to our attention. If you have a complaint in relation to your Order, that complaint must be reported to infocakealchemistcheltenham@gmail.com as soon as practically possible, and ideally within 24 hours. Any complaint received more than 72 hours after delivery of your Order will not be considered by us. We are not obliged to, but may at our discretion, offer you a partial refund, a full refund, or a discount off your next purchase with us.

Please note that if your complaint relates to the taste, texture of the cake, or relates to an alleged hygiene matter, you must let us know as soon as possible, preserve the cake, and give us the opportunity to collect it, to allow us to investigate. We are unable to offer refunds or compensation where we are not given the opportunity to assess the merits of complaints relating to taste, texture or hygiene by inspecting the cake. 

2. How to end your contract with us before delivery. Subject to satisfying the conditions in Section 1 of this Policy, you may send a request to cancel your Order with us by writing to us at infocakealchemistcheltenham@gmail.com